Welcome to POONAM BACKLIWAL. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. General
By using our website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian. We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Services
All our products are handcrafted, which means:
- Each item may have slight variations in color, texture, size, and finish
- These variations are not defects but a natural characteristic of handmade products
We strive to display product images and descriptions as accurately as possible, but slight differences may occur.
3. Pricing & Payments
- All prices are listed in INR (₹) unless stated otherwise
- We reserve the right to change prices at any time without notice
- Payments must be made in full at the time of purchase through available payment methods
4. Orders & Acceptance
- Once an order is placed, you will receive a confirmation
- We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraud
5. Shipping & Delivery
Shipping timelines are estimates and may vary due to external factors. Please refer to our Shipping Policy for detailed information.
6. No Return Policy
Due to the nature of handcrafted products, we follow a strict no return policy. Returns are only considered for damaged or incorrect items, subject to verification.
7. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of [Your Brand Name] and may not be used or reproduced without permission.
8. User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Attempt to harm, disrupt, or misuse the website
- Provide false or misleading information
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India.
12. Contact Information
For any questions regarding these Terms of Service, please contact us:
- Email: mail@poonambackliwal.com
- Phone/WhatsApp: +91 9818139949
By using our website, you agree to these Terms of Service.
